jet77 Platform Privacy Notice

We protect your account data through industry-standard encryption and verify your identity before processing any withdrawal or payment, ensuring every jet77 member's personal information remains secure and accessible only to authorized personnel.

This page describes what we collect when you use jet77, how we use that information, which third-party processors may access it, and what rights you have over your data. Our commitment is transparency: every time we collect, store, or share your information, we explain why and how you can control it.

Whether you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or any other method, or you wager on Liga 1, Piala AFF, live casino games, or esports markets, your data follows the same protective standards described in this notice.

What We Collect and How We Use It

We collect the following information when you create a jet77 account and use our platform:

Account information: Email address, password (hashed and encrypted), username, and preferred language.
Identity verification: Government ID (passport, national ID, or driver's license), proof of address (utility bill, bank statement, or lease agreement), and photographs you provide during KYC submission.
Payment information: Your banking details or e-wallet identifiers (linked to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet accounts, or your mobile banking, local payment, online payment, e-wallet credentials). We do not store full credit card numbers or passwords—payment processors handle sensitive card data directly.
Wager and account history: Records of your bets, gameplay sessions, deposits, withdrawals, and account balance to calculate tier status, loyalty points, and promotional eligibility.
Device and session data: IP address, device type, browser information, and cookies to detect fraud, prevent unauthorized access, and improve platform stability.
Customer support logs: Chat transcripts, support tickets, and email correspondence when you contact us with questions or issues.

We use this information for:

Account setup and ongoing account management
Legal compliance and anti-money-laundering (AML) verification
Payment processing and withdrawal authorization
Fraud detection and account security
Calculating promotions, tier progression, and loyalty rewards
Sending transactional emails (deposit confirmations, withdrawal notifications)
Resolving customer support requests
Improving platform features and user experience

Third-Party Processors and Data Sharing

We do not sell your data to marketers or advertisers. However, we share your information with specific third parties who assist us in running jet77:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment aggregators, and bank partners (online payment, e-wallet, mobile banking, local payment) receive your payment details to authorize deposits and process withdrawals. They operate under their own privacy policies.
KYC and identity verification providers: We use third-party vendors to verify your government ID and proof of address. These vendors access your documents temporarily and then delete them per their retention schedule.
Hosting and cloud infrastructure: Our servers may be located outside Indonesia. Data stored on these servers is encrypted and subject to contractual data-protection agreements with our hosting provider.
Customer support platforms: We may use third-party chat and ticketing systems to manage support inquiries. Your support messages are logged and stored securely.
Fraud detection services: We use third-party anti-fraud tools to analyze account activity and detect suspicious login attempts or duplicate accounts.

Note: We undertake to ensure all third-party processors comply with data-protection laws and do not use your data for purposes beyond what we have disclosed here.

Cookies and Tracking

We use cookies to keep you logged into jet77, remember your preferences, and analyze how you use our platform. Essential cookies are required for the site to function; analytical cookies help us understand user behavior and optimize performance. You can disable non-essential cookies in your browser settings, though this may affect your experience on jet77. We do not use cookies to track your activity across third-party websites.

Your Rights and Data Access

You have the right to request access to the personal data we hold about you, correct inaccurate information, request deletion of your data (subject to legal retention requirements), and object to processing. To exercise any of these rights, contact our support team through live chat on the jet77 platform. We will respond within 14 days of your request.

Our Commitments and Contact Information

We keep your data secure through encryption, firewalls, and regular security audits. We do not retain your information longer than necessary for the purposes outlined above. When you close your jet77 account, we retain your data for the minimum period required by law and then securely delete it.

Our services are available only where local law permits. If your jurisdiction prohibits online wagering or gaming, we do not knowingly provide access to users in those regions. Data privacy laws vary—if you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere in Indonesia, our commitments to data protection apply regardless of where your data is stored.

If you have questions or concerns about our privacy practices, contact us through live chat on jet77, or review our Terms and Conditions for additional policies. We update this notice periodically to reflect changes in our practices or legal requirements. Continued use of jet77 after updates constitutes your acceptance of the revised notice.